“What lifts us above our competitors is that we don’t have conflicting agendas,” Graham says. “We’re 100 per cent focused on retail.” In an industry characterised by listed property trusts and real estate agents, RetPro fills an under-serviced gap: “Clients appreciate our direct, hands-on approach.”

RetPro’s most valuable asset is its staff. “Our team of retail specialists includes experts in leasing, centre management, financial reporting, marketing and development,” says Graham. All original staff are still with RetPro today, working hard to actively add value to owners’ retail investments.