Monica has over 15 years of experience working in retail property in various Business Analysis, Project and Change Management capacities. Monica has extensive expertise in the development and implementation of policies and procedures with an emphasis on compliance and process improvement across all areas of property management. Monica joined RetPro in early 2016 and has lead initiatives including a best practice WHS management approach, GS007 Accreditation for Internal Controls and the development of a comprehensive suite of Policies, Procedures and Guidelines to enhance and support Centre Management and Head Office functions.